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Frequently asked questions

  • Can I track my order?
    Yes, once your order is shipped, you will receive a tracking link via email or SMS.
  • How can I place an order?
    You can place an order through our website by adding items to your cart and proceeding to checkout.
  • Do you offer customized crockery?
    Yes, we offer customization for bulk orders. Please contact us for more details.
  • How long does delivery take?
    Delivery takes 6-7 working days depending on your location.
  • Do you offer international shipping?
    Yes, we ship internationally. Delivery times and charges may vary based on the destination.
  • How long does it take to process a refund?
    Refunds are processed within 5-7 business days after we receive the returned item.
  • What is your return policy?
    We accept returns within 7 days of delivery if the product is unused and in its original packaging.
  • What should I do if I receive a damaged or defective item?
    If you receive a damaged item, please contact us within 48 hours with pictures, and we will arrange a replacement or refund.
  • What payment methods do you accept?
    We accept credit/debit cards, net banking, UPI, and digital wallets.
  • Is my payment information secure?
    Yes, all transactions are encrypted and processed through a secure payment gateway.
  • Do you offer any discounts or promotions?
    Yes, we frequently run discounts and special offers. Subscribe to our newsletter for updates.
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